Welcome to the CleanMyCollection Frequently Asked Questions Page. Here, you'll find answers to some of the most common questions. If your question isn't listed or answered here, please visit our "Contact Us" page, and we'll respond to your email within 12-24 hours.

Questions About CleanMyCollection Products

Q1. What is the warranty on the product? We provide a 1-year warranty on all our products.

Q2. What is the power source for the machine? Does it run on batteries, or do you charge it with 240 power? Our vacuum is wireless and charges via USB. It features a light indicator that turns from red to green when fully charged. You can use a standard 240V power source, similar to charging your smartphone.

Q3. What is the running time before needing to recharge it? The vacuum offers 15-25 minutes of runtime before requiring recharging.

Q4. Does it have filters, and where can I purchase replacements? Yes, it includes a filter that can be replaced. You can conveniently purchase replacement filters from our online store at cleanmycollection.com/Filter.

Q5. Where is CleanMyCollection based? Currently, we ship our orders from our warehouse in China. However, we are actively working to establish warehouses in Australia, the UK, USA, and Germany to serve you better.

Q6: Estimated Shipping Time Typically, our orders reach their destinations within 7-12 business days.

Questions About Ordering

Q7. Do I need to create an account to place an order? No, you can place an order as a guest. However, there are advantages to having an account with us, including a quicker checkout process, easy access to order status and history, and updates on new releases and special promotions.

Q8. What if I forgot my password? If you've forgotten your password, click on "Lost password?" on the login page. You will be redirected to a page where you can create a new password.

Q9. What if I entered the wrong email address? If you've provided an incorrect email address, please contact us promptly so we can update your email, name, or address (if your order hasn't been shipped yet).

Q10. How secure is my online order? Your online order is highly secure. When you make a purchase using your credit card, your information is entered on an SSL-secure web page. This information is SSL-encrypted and sent directly to our credit card provider's network for authorization and approval. Your credit card details are not stored on our servers.

Q11. How do I change or cancel my order? We reserve the right to accept or decline orders at our discretion, even after order confirmation or credit card authorization. If an order is canceled after authorization, we will issue a credit to the original payment method. Please note that orders that have been packed or shipped cannot be canceled.

Q12. How do I update my shipping address? To ensure smooth processing, please enter your address details in English, including punctuation. If your address contains non-English characters, please use their English equivalents. For example, replace "?" with "c."

Q13. Can I change my shipping address after placing an order? Unfortunately, we cannot revise your shipping address once the order has been processed or shipped. Please update your shipping address to your residential address instead of your vacation address, as we cannot predict how long customs may hold packages.

Q14. How do I track my order? We will email your tracking information as soon as your order ships. Typically, you will receive the tracking number one day after your order has been shipped.

Q15. Can I use multiple discount codes in one order? Promotion and discount codes cannot be combined with other promotions and discounts unless specified otherwise.

Q16. What should I do if I have missing items in my order? If any items are missing, please contact us immediately.