Shipping Policy

Thank you for choosing CleanMyCollection. Our commitment is to provide you with the best shipping options, no matter where you are located. We strive to ensure the highest levels of responsiveness to meet your needs.

Shipment Confirmation & Order Tracking

Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be activated within 24 hours. This email will provide you with the necessary information to track your package. You can visit the designated tracking service's website or use the provided links to track your package within 48 hours of shipment.

Frequently Asked Questions on Shipping

1. What Is Shipping Insurance?

Shipping Insurance offers enhanced protection and security for your valuable items during international delivery. In case of loss or damage, we will promptly reship your parcel at no extra charge.

2. When Will My Order Ship?

Order Fulfillment Time = Processing Time + Shipping Time

Processing: Typically 2-3 business days

Before shipping your order, we meticulously prepare your products, conduct rigorous quality-control checks, and ensure careful packaging. The time required for these preparations is separate from the delivery time.

Most orders ship within 2-3 business days from the date of purchase. Shipping times may vary due to product availability. Please note that orders are not shipped on weekends or holidays.

Estimated shipping times are as follows:

  • USA, Canada: 5-12 Business Days
  • Europe: 5-12 Business Days
  • Asia: 5-12 Business Days
  • Australia: 5-12 Business Days
  • International: 15-20 Business Days

Once your parcel is dispatched, you will receive a shipping confirmation email containing your tracking details. You can track your parcel by clicking the provided link in this email.

After your parcel reaches its destination country, we recommend tracking it with the local carrier/postal service. Below, you will find websites where you can track your order.

How do I Track?

Please enter your tracking number and select the carrier of 4PX.

In most cases, there are no additional customs fees. However, the recipient is fully responsible for any applicable charges. Your order may be subject to import duties and taxes upon reaching your country. Please consult your customs office for specific amounts and percentages.

We do not have control over and are not responsible for any duties/taxes applied to your package. You are responsible for any additional charges related to customs clearance. Customs policies vary by country; please contact your local customs office for further information. Please note that custom agents may occasionally delay the delivery of some packages.

4. Verification Of Shipping

When placing your order, please ensure that you use the billing address and contact information as it appears on your credit statement. If the information does not match your credit card records, your order may be placed on hold pending verification. We may need to contact you directly in such cases. When providing shipping address information, verify that the zip code, city, and state are accurate. If the information does not match the delivery service's records, we may need to contact you to update it, which could delay your order.

6. Tracking

Your parcel's tracking is available online. After your order is shipped, you will receive a confirmation email with an online tracking number and link. This tracking number will be valid within 48 hours after you receive the email. You can also sign in to your account to track your order or contact our customer support team for assistance.

We recommend adding us to your email list to receive order confirmation emails. Please remember to check your SPAM/JUNK folder if you do not receive a response within 3 days. If you have any questions about the shipping of your order, please feel free to contact us.

8. Missing Items In My Order

Due to varying arrival times of items, we may ship some of your ordered items separately. You will receive an email notification if your items are sent separately. Please check your email inbox, and if you have any doubts, do not hesitate to contact us.